FREQUENTLY ASKED QUESTIONS

Question 1

What countries does Studio NK ship to?

Answer

Studio NK offers worldwide delivery, using high-end courier services. Please select your country of shipping destination at the top-right of the web site before you start shopping. After placing your order you will receive your order within 10-13 days.

Question 2

What is your return policy?

Answer

Should your Studio NK purchase not meet your expectations or should you change your mind, you may return the product within 14 days after delivery, for a full refund or an exchange. - Go to www.studionkistanbul.com and use your order details to log in. You can select the products that you wish to return, and indicate whether you want a refund or an exchange. Should you ship your returns back, you can use the prepaid return label that was included in the original shipment.
- Take your returns to one of our store locations, where we will process your refund or exchange. Haarlemmerplein 13, 1013 HP, Amsterdam The Netherlands. After we have correctly received your returns at our warehouse, we will refund the products total purchase amount to the payment method used to place your original order within 5-7 business days. If you chose to receive an exchange product, these will be re-shipped within 1-2 business days after we received your return.

Question 3

What are the payment options?

Answer

We accept: Klarna Visa Visa Electron IDEAL MasterCard Maestro Mistercash/Bancontact Banktransfer American Express Paypal Our Online Boutique uses industry-standard Secure Sockets Layer (SSL) encryption where your payment details are collected. This protects the confidentiality of your credit card information while it’s transmitted over the internet. We do not store your credit card information. To protect your credit card details we ask that you re-enter your credit card information for each transaction.

Question 4

How can i track my order?

Answer

Your products will be delivered through high-quality courier services. After we have dispatched your parcel, you will receive an automated email stating a track & trace number so you can easily follow the whereabouts of your parcel.

Question 5

Do you offer tailoring to online purchases, or Personal Tailoring for online purchase?

Answer

We cannot alter your online purchases before shipping them. To ensure the perfect fit, we advise you to come to our stores so we may advise you on alterations. If you are not close to a STUDIO NK store, you may alternatively take your garment to your personal tailor or book our personal stylist online to place your order.

FREQUENTLY ASKED QUESTIONS