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FAQs

The Answers You Need

 

What countries does Studio NK ship to?

Studio NK offers worldwide delivery, using high-end courier services. Please select your country of shipping destination at the top-right of the web site before you start shopping. After placing your order you will receive your order within 10-13 days.

What is your return policy?

Should your Studio NK purchase not meet your expectations or should you change your mind, you may return the product within 7 days after delivery, for a full refund or an exchange. 

- Go to www.studionkistanbul.com and use your order details to log in. You can select the products that you wish to return, and indicate whether you want a refund or an exchange. Should you ship your returns back, you can use the prepaid return label that was included in the original shipment. 
- Take your returns to one of our store locations, where we will process your refund or exchange.

After we have correctly received your returns at our warehouse, we will refund the products' total purchase amount to the payment method used to place your original order within 5-7 business days. If you chose to receive an exchange product, these will be re-shipped within 1-2 business days after we received your return.

What are the payment options?

We accept:

  • Visa

  • Visa Electron

  • IDEAL

  • MasterCard

  • Maestro

  • Mistercash/Bancontact

  • Banktransfer

  • American Express

  • Paypal

Our Online Boutique uses industry-standard Secure Sockets Layer (SSL) encryption where your payment details are collected. This protects the confidentiality of your credit card information while it’s transmitted over the internet.

We do not store your credit card information. To protect your credit card details we ask that you re-enter your credit card information for each transaction.

Still have questions? Get in touch and we’ll be happy to help.